Refund policy

We understand and appreciate that not all customers intend to use their purchases immediately and require time to get down to their boat to check the suitability of a product.

If you are ordering Goods by mail, telephone or via the internet, not in the course of business, you have the right under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel the Contract, the Contract may be cancelled at any point before receipt of goods and fourteen (14) days after receipt of the goods provided you do so in writing. If you do so we shall refund any part of the Price paid for the relevant Goods to you within fourteen (14) days, provided always that you make available or return the Goods to us in accordance with clause 9 in accordance with the Terms of Sale.

Your right clause 9 in accordance with the Terms of Sale. does not apply if the Goods are made to your specifications or personalised, if by reason of their nature they cannot be returned or are liable to deteriorate or expire rapidly.

If the Goods have been delivered prior to you cancelling clause 9 in accordance with the Terms of Sale.you shall retain possession, take reasonable care of the Goods and either make them available for collection at the Delivery Location or return the Goods using such method as arranged by us.

We cannot, however, refund or exchange damaged goods, non-stock items or goods which have been custom made to order such as rigging, cut lengths of rope, chain & wire. We ask customers to take extra good care when returning goods and, where possible, return original packaging. In order for your return to be processed swiftly, it must contain a Returns Form. In such an event you shall return to us at your cost the Goods, properly packed to ensure safe delivery, to our address as set out below.

You can find your Returns Form displayed on the reverse of the Delivery Note with the original order.

You should then contact us at [email protected] to request a Returns Code. The Returns Code should then be documented on the form along with your reason for return. The Returns Form should be returned along with the goods.

We strongly recommend that when returning goods that you use a carrier that offers a “signed for” service as the goods remain the responsibility of the customer until received at our address below.

Returns Department:
56 Ham Park road
London
E15 4HE

Please retain proof of posting and enclose the original dispatch note, along with a contact telephone number, stating the reason for your return. Failure to do so may mean we are unable to contact you to confirm credit and/or refund arrangements. Refunds will be made using the same payment method that you used when ordering the Goods.